Receiving a negative review is one thing, most businesses do. But receiving a fake review is a complete different world of pain.
In this video, you will find out what process you should follow to remove a fake Google review from your business listing.
And although there is no guarantee that google will delete the false review, you can, at the very least, make sure that potential clients who read it clearly understand you were not too blame in the first place.
In this video, I will show you how to handle a fake review the right way.
To jump directly to the part that you are most interested in, follow the guide below:
Answering a Fake review: 1:49
Flagging a Fake review: 3:48
Contact Google my business support: 5:20
Links mentioned in the video
Google my business:
https://www.google.co.uk/intl/en/business/
Google my business twitter account:
Tweets by GoogleMyBiz
Google my business direct contacts
https://support.google.com/business/answer/4596773
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http://rankingacademy.co.uk/guides/online-marketing-tips-for-small-business-owners/
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