David Karandish, Cofounder and CEO of Capacity, Jason Peach, President and CEO of West Community Credit Union (WCCU), and Koren Gruebel, VP of Marketing at WCCU, held an engaging discussion about increasing your revenue and decreasing your costs while creating a better member and agent experience. Jason and Koren shared how WCCU has benefited from AI and automation and provided key insights about implementation and lessons learned along the way. Finally, David gave a sneak peek into the Capacity platform.
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