How BPO Automation Can Enhance Your Outsourcing

If you want to get the most from your business process outsourcing (BPO), tech can play a pivotal role. BPO automation, in particular, increases efficiency as well as accuracy, and emerging artificial intelligence in BPO presents a world of new opportunities.

Let’s take a look at how tomorrow’s tech is delivering unprecedented results for companies that outsource today.

Read more on the topic: https://insights.datamark.net/bpo-automation-ai/

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Time Stamps:

00:07
If you want to get the most from your business process outsourcing, technology can play a pivotal role. BPO automation, for example, is linked with increased efficiency and accuracy. And, emerging artificial intelligence in BPO presents a world of new opportunities. Let’s take a quick look at how tomorrow’s technology is delivering results for companies that outsource today.

00:27
Automation makes document scanning and digital mailroom management a breeze.
Hundreds of documents can be scanned and imaged in under a minute with state-of-the-art equipment, making it easy for organizations to handle large amounts of claims, invoices, applications, patient records, and other documents.

00:45
BPO automation gives customer contact centers a boost too.
In call centers, specialized software is used to route callers to the correct department, providing customers with faster routing and quicker service. On sites, chatbots stand at the ready, providing customers with solutions via search engine or greeting them and routing them to the best representative for their needs.

01:06
Artificial intelligence in BPO has service and security applications as well.
Sophisticated programs can now detect things like emerging customer issues or identify security risks based on trends. Customized solutions deliver the ultimate value.

01:22
By combining the best of all worlds—state of the art technology and a proficient team—companies like DATAMARK can help you create natural audit trails, tap into cloud-based services, streamline work queues, and address whatever your organization’s biggest pain points are in a cost-effective manner.

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